06.10.2022 13:30
|
|
spike77
Name: Manfred
30.04.2015
Posts: 706
|
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal
I use paypal plus 3.033 for js 5.x. Please see post #18
I can´t find this function in 3.033. After partial credit over paypal status is automatically ,,cancelled" and stock will be raised. Status mail goes to customer. This all was eliminated in Version 2.032.
Is the function (no Stock changes, Status: RefoundX) in JS5 Addon Version 2.0.32 omitted?
Last change: 06.10.2022 13:41
|
|
07.10.2022 07:53
|
|
spike77
Name: Manfred
30.04.2015
Posts: 706
|
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal
Next confusion. After change Status zu "canceled" in JS Backend: Why is there an automatic Refound via Paypal? That´s not good!
We just had the case, that the status of an paid order automatically via Paypal changed to "Confirmed" (i don´t know why!?). The employee had now meant, that the order was not paid and canceled it. After that, a Refound goes to the customer. Now we can chase the money.
Is it possible to prevent automatic refunds? We have also the problem with the partial refunds, where the status in JS is changed to "Canceled" and the stock level increases. I thought these problems had been fixed since version 2.032?
Last change: 07.10.2022 07:55
|
|
08.10.2022 12:58
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25946
|
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal
spike77 - 06.10.2022 13:30
I use paypal plus 3.033 for js 5.x. Please see post #18
I can´t find this function in 3.033. After partial credit over paypal status is automatically ,,cancelled" and stock will be raised. Status mail goes to customer. This all was eliminated in Version 2.032.
Is the function (no Stock changes, Status: RefoundX) in JS5 Addon Version 2.0.32 omitted?
Paypal plus 3.0.34 (JoomShopping 5.0.0+)
|
|
08.10.2022 13:19
|
|
admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25946
|
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal
spike77 - 07.10.2022 07:53
Next confusion. After change Status zu "canceled" in JS Backend: Why is there an automatic Refound via Paypal? That´s not good!
We just had the case, that the status of an paid order automatically via Paypal changed to "Confirmed" (i don´t know why!?). The employee had now meant, that the order was not paid and canceled it. After that, a Refound goes to the customer. Now we can chase the money.
Is it possible to prevent automatic refunds? We have also the problem with the partial refunds, where the status in JS is changed to "Canceled" and the stock level increases. I thought these problems had been fixed since version 2.032?
Paypal plus 3.0.35 (JoomShopping 5.0.0+)
New option:
Admin cancel order = PayPal refund
|
|
08.10.2022 13:36
|
|
spike77
Name: Manfred
30.04.2015
Posts: 706
|
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal
Thank you for fast changes, that helps a lot!
|
|