Status change ,, order cancelled" after chargeback of a partial amount via Paypal

StartPrev 1 2 NextEnd
06.10.2022 13:30
#21
spike77
Joomshopping forum user no avatar
Name: Manfred
30.04.2015
Posts: 706
Quote
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

I use paypal plus 3.033 for js 5.x. Please see post #18

I can´t find this function in 3.033. After partial credit over paypal status is automatically ,,cancelled" and stock will be raised. Status mail goes to customer. This all was eliminated in Version 2.032.

Is the function (no Stock changes, Status: RefoundX) in JS5 Addon Version 2.0.32 omitted?


Last change: 06.10.2022 13:41
 
07.10.2022 07:53
#22
spike77
Joomshopping forum user no avatar
Name: Manfred
30.04.2015
Posts: 706
Quote
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Next confusion. After change Status zu "canceled" in JS Backend: Why is there an automatic Refound via Paypal? That´s not good!

We just had the case, that the status of an paid order automatically via Paypal changed to "Confirmed" (i don´t know why!?). The employee had now meant, that the order was not paid and canceled it. After that, a Refound goes to the customer. Now we can chase the money.

Is it possible to prevent automatic refunds? We have also the problem with the partial refunds, where the status in JS is changed to "Canceled" and the stock level increases. I thought these problems had been fixed since version 2.032?


Last change: 07.10.2022 07:55
 
08.10.2022 12:58
#23
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25946
Quote
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

spike77 - 06.10.2022 13:30
I use paypal plus 3.033 for js 5.x. Please see post #18

I can´t find this function in 3.033. After partial credit over paypal status is automatically ,,cancelled" and stock will be raised. Status mail goes to customer. This all was eliminated in Version 2.032.

Is the function (no Stock changes, Status: RefoundX) in JS5 Addon Version 2.0.32 omitted?


Paypal plus 3.0.34 (JoomShopping 5.0.0+)

 
08.10.2022 13:19
#24
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25946
Quote
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

spike77 - 07.10.2022 07:53
Next confusion. After change Status zu "canceled" in JS Backend: Why is there an automatic Refound via Paypal? That´s not good!

We just had the case, that the status of an paid order automatically via Paypal changed to "Confirmed" (i don´t know why!?). The employee had now meant, that the order was not paid and canceled it. After that, a Refound goes to the customer. Now we can chase the money.

Is it possible to prevent automatic refunds? We have also the problem with the partial refunds, where the status in JS is changed to "Canceled" and the stock level increases. I thought these problems had been fixed since version 2.032?


Paypal plus 3.0.35 (JoomShopping 5.0.0+)

New option:
Admin cancel order = PayPal refund

 
08.10.2022 13:36
#25
spike77
Joomshopping forum user no avatar
Name: Manfred
30.04.2015
Posts: 706
Quote
Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Thank you for fast changes, that helps a lot!

 
StartPrev 1 2 NextEnd


Copyrights MAXXmarketing GmbH. Alle Rechte vorbehalten
Durch die Nutzung dieser Website stimme ich zu, dass Cookies zur optimalen Gestaltung der Website sowie zur Analyse der Nutzung der Website verwendet werden. Weiterführende Informationen finden Sie hier. OK, einverstanden.