Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Status change ,, order cancelled" after chargeback of a partial amount via Paypal

After chargeback of a partial amount via Paypal (for example because of a partial return) the Status changes to "order Cancelled". The problem is that the product stock is then increased and the product quantity in stock is therefore no longer correct. Is there a way to prevent the status change via PayPal?

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

components\com_jshopping\lib\default_config.php

$config->payment_status_return_product_in_stock = array(3, 4);
change to
$config->payment_status_return_product_in_stock = array(4);


Other problems may arise

After creating a new order with status cancel -
item will be removed from stock.

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

but what about the refund over PayPal from original order after creating a new order with status Canceled

Mean:
1. customer orders product A and B and payed product A and B with PayPal (Order 1)
2. customer cancel product A
3. admin make new order with status cancel of Product A (Order 2)
4. admin make refound over PayPal
5. system cancel Order 1

Don´t understand that

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

I did not understand your question?
Have you already changed the code or not?


---------------------
There is no partial cancellation in the store.
You will have to do it manually.

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

I did not understand your question?
Have you already changed the code or not?
no - not now. I think you misunderstand me. I dont mean a partial cancellation in the store.

the partial cancellation is made via PayPal. But after this partial cancellation the complet order is Status canceled. The order should keep the respective status - I can adjust stocks manually.

Does the code change prevent the status change? Sorry if I'm sitting on the line

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

- But after this partial cancellation the complet order is Status canceled. The order should keep the respective status - I can adjust stocks manually.

We will make a new status. "partial cancellation".

Send me log file
paymentdata.log?

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Ok, sounds good. Send you file after next partial refund. Can't say when that will be yet

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

In paymentdata.log there should be information about the previous cancellation.

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Log is not activated.

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Send you Paymentdata.log in Private Message Hope for Solution

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

I also see, that the automatic status message by email is also a different text than in the addon --Individual text for update order status Addon --

Hallo ****
der Status Ihrer Bestellung Nr. 9939 wurde geändert!
Neuer Status ist: Storniert
Tracking number: 00340434****

Bestellen Details: https://*****/order?order_id=8352

I have not written anywhere "Bestellen Details"

where is this message generated from?

---

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Default template for order status change.

Do you have installed
Individual text for update order status Addon ?


Configuration?

---

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Version 1.1.0 - yes! Addon also works with manual status change. However, not after this automatic status change after a partial refund with Paypal

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Possibly you can also completely prevent this status email for partial refunds (currently complete cancellation). I and the consumer don´t need it for this purpose

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal



administrator - receives a standard message
client - message from Addon

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

ok that explains it. Otherwise the admin will not receive any status messages when the status changes.

Hope my file helps for creating new Status. Is this an update of PayPal Plus? or how is this implemented?

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Will be new version PayPal plus.

------------------------------------------------
It was only after viewing your log file that I realized that this is paypal plus

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

New version:
Paypal plus 2.0.32

1. Option / Order status
Create new status
Example: RefundX
(Do not use default status Refunded (id: 4))

2. Payment / PayPal plus edit
Order Status for Refund transactions: RefundX

-------------------
If your order is in status RefundX -
Item in stock will not be changed.

If you want to change an item in stock
change order status to canceled manually.

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Thank you for the changes! i think this feature is important for many users!

I´ve updated PayPal Plus Addon, made the changes described and now see what happens :)

Aw: Status change ,, order cancelled" after chargeback of a partial amount via Paypal

Works 100%