Order Gutschrift only for individuals items?

Order Gutschrift only for individuals items?

Hey
so far, order Gutschrift can only be applied to the full order.
But what happens if the customer only returns part of the order? How does he get his Gutschrift?
How does everybody else handle this problem?
Thanks
Rolf

Aw: Order Gutschrift only for individuals items?

Only manual.
Create new order and set status cancel / Gutschrift

Aw: Order Gutschrift only for individuals items?

Hey
Ten years later... this doesn’t work anymore.
I can create a new order and make a Gutschrift, but it prints the order/invoice number of the new order, not the old order for which the Gutschrift is issued.
I really think we need to be able to create a Gutschrift for the correct invoice, even if the order is only partially returned.



Cheers
Rolf

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Aw: Order Gutschrift only for individuals items?

1. bug in translation

Gutschrift
Rechnungsnummer 00071

my test site
Gutschrift
Nr 00071

JSHOP_ORDER_SHORT_NR="Nr" (JoomShopping 5.9.0)

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Aw: Order Gutschrift only for individuals items?

Hey
The word Rechnungsnummer is not the problem. The date is wrong, obviously, because you need to create a second order first to get a partial Gutschrift. So the the Gutschrift is not connected to the right order, but to the fake order that we have to make. In this case, the Invoice 202600073 is not the original invoice number of the invoice that went to the customer two weeks before. The right invoice number would 202500785, and the right date would have been 12.12.2025, not 15h of January 2026.
And this is the problem.
Cheers
Rolf

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Aw: Order Gutschrift only for individuals items?

What button do you use to create "Gutschrift"

Aw: Order Gutschrift only for individuals items?

Hey
This one:


But I created a fake order first that only contained the returned item.
Cheers
Rolf

Aw: Order Gutschrift only for individuals items?

BUG search:
step to step

1. new invoice NR 1001
2. create Gutschrift
3. edit order => invoice NR 1002

Gutschrift for invoice NR 1002 ? or invoice NR 1001

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Aw: Order Gutschrift only for individuals items?

Hi,

I think we are talking past each other.

Example:
Customer places an order → Invoice no. 1, dated January 1st, 2026.

Two weeks later, the customer returns only some of the items. I need to create a credit note (Gutschrift) that refers to invoice no. 1, but only for the returned items.

Your suggestion was:



If I do that, I create a new order two weeks later with only the returned items. That order gets a new invoice number (e.g. no. 13) and a new date (January 14th, 2026).
The credit note then correctly refers to invoice no. 13 — but that is the wrong reference from a business and accounting perspective.

Problems:

* The credit note does not refer to the original invoice (no. 1).
* There is an additional order (no. 13) that never actually existed.
* The invoice number and date are wrong for the customer.
* This is confusing for bookkeeping and for the customer.

So my question is simple:
How do I create a partial credit note that correctly refers to the original invoice (no. 1), without generating a fictitious second order?

Did I misunderstand the intended workflow?

Thanks,
Rolf

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Aw: Order Gutschrift only for individuals items?

This isn't possible right now.
That's why I suggested creating a new order and canceling the previous one completely.

Aw: Order Gutschrift only for individuals items?

Hey,
I understand, but it's also not feasible because all the numbers and dates are incorrect. If I cancel the old order, the stock information will also be wrong, causing everything to malfunction.
Cheers,
Rolf