06.03.2024 09:25
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BJV
Name: BJV
22.08.2023
Posts: 10
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Problem updating from 5.2.0 to more recent versions
I can't update my currently installed version 5.2.0 to any newer version, I always get a Joomla error message "Error whilst updating components" / "Copy file failed". Could you please give a hint what to do?
Joomla: 4.4.3 JoomShopping: 5.2.0 PHP: 8.2.15 MySQL: 10.4.33-MariaDB Website Url: https://shop.b-j-v.de/
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06.03.2024 09:38
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25965
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Aw: Problem updating from 5.2.0 to more recent versions
1. System / System Information / Folder Permissions
Status: Writable ?
2. Which way are you trying to install?
Letzte Änderung: 06.03.2024 09:38
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06.03.2024 09:45
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BJV
Name: BJV
22.08.2023
Posts: 10
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Aw: Problem updating from 5.2.0 to more recent versions
1. yes, everything besides the configuration.php is writeable
2. tried it via the normal Joomla update, when this wasn't working I also tried it via Extensions - Install, both ways same result.
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06.03.2024 10:52
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25965
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Aw: Problem updating from 5.2.0 to more recent versions
Open ftp See folder access
componens/com_jshopping/....
administrator/componens/com_jshopping/....
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06.03.2024 11:58
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BJV
Name: BJV
22.08.2023
Posts: 10
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Aw: Problem updating from 5.2.0 to more recent versions
Everything's looking fine in these folders, permissions set to 755 as for all other component folders.
Letzte Änderung: 06.03.2024 13:02
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06.03.2024 14:04
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25965
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Aw: Problem updating from 5.2.0 to more recent versions
url?
admin login?
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07.03.2024 09:40
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BJV
Name: BJV
22.08.2023
Posts: 10
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Aw: Problem updating from 5.2.0 to more recent versions
I've sent the URL and login data to you via PM.
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07.03.2024 10:43
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25965
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Aw: Problem updating from 5.2.0 to more recent versions
Problem in your folder or file access (or owner)
Open FTP
see all file / folder JoomShopping
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07.03.2024 11:59
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BJV
Name: BJV
22.08.2023
Posts: 10
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Aw: Problem updating from 5.2.0 to more recent versions
Solved - thank you very much for your hint!
In a few folders under the components/com_jshopping/files folder were some files with an incorrect owner (folders img_categories, img_products, pdf_orders). So there must be an update to any of those folders which caused the issue.
Thanks again!
Letzte Änderung: 07.03.2024 12:06
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