no email advise after payment with Skrill / Moneybookers gateway 2.0

29.04.2015 15:37	#1
puntoit Name: MICHELA 20.03.2014 Posts: 73	no email advise after payment with Skrill / Moneybookers gateway 2.0 Hello, we have a big problem: our clients who pay with Credit Card, has received the confirmation of the debit (from skrill) and the Acymailing newsletter confirmation .... but in my email and in Joomshopping backend I have no information about the order! Our client received (with the confirmed email from Skrill), also the _JSHOP_PAYMENT_NUMBER 000000XX How can I know about my orders (with credits card payments) if I do not receive emails?! Help me please!!! p.s. in our ecommerce www.florityfair.it/webx, we have the redirect with www.florityfair.com and www.florityfair.it ... perhaps can it be a problem with the configuration of Skrill Gateway? Joomla: 3.4.1 JoomShopping: 4.9.2 PHP: 5.3.29 MySQL: 5.5.42 Website Url: http://www.florityfair.it/webx Last change: 29.04.2015 16:30

30.04.2015 07:51	#2
admin (Support Team) Name: Admin 05.08.2010 Posts: 25919	Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0 configuration / general Save info to Logfile: Y Save info Payment to Logfile: Y See log files components\com_jshopping\log\ Last change: 30.04.2015 07:51

30.04.2015 12:54	#3
puntoit Name: MICHELA 20.03.2014 Posts: 73	Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0 I'm sending you in private the log files. Thank you

30.04.2015 16:55	#4
puntoit Name: MICHELA 20.03.2014 Posts: 73	Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0 In addition to the log file we sent you in private, we send you the confirmation by skrill, saying: << Our system sends notifications of any payment on the link below from the back-end of our site: http://www.florityfair.it/webx/index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_moneybookers&no_lang=1 >> and then.. <<... To receive notifications via e-mail, you must enter a valid e-mail address in the URL Status 2 in the back end of your site>> what does it mean? Please, help me!!!

30.04.2015 16:56	#5
admin (Support Team) Name: Admin 05.08.2010 Posts: 25919	Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0 See screenhots with configuration Hash algorithm: SHA-1 https://www.webdesigner-profi.de/joomla-webdesign/shop/payments/postfinance.html?lang=en Last change: 30.04.2015 16:57

30.04.2015 17:41	#6
puntoit Name: MICHELA 20.03.2014 Posts: 73	Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0 Thank you for your quick response, but I don't have some options in my credit card configuration (see attachment please "my configuration") ... How can I do? Tanks very much Last change: 01.05.2015 08:30

01.05.2015 08:32	#7
admin (Support Team) Name: Admin 05.08.2010 Posts: 25919	Aw: no email advise after payment with Skrill / Moneybookers gateway 2.0 Sorry. I looked at the other payment system. Send me. url? admin login? ftp? (privat)