Double Orders going through when using PayPal

07.07.2025 13:58
#1
JoomshoppingUK
Joomshopping forum user no avatar
Name: Nige
05.08.2021
Сообщения: 37
Quote
Double Orders going through when using PayPal

I'm starting to see double orders being posted when Customers are using paypal. They are getting an error message from paypal so they are returned the the website and resubmit the order and it goes through the second time.

This has just started to happen in the last week or so.

Joomshopping is creating a new order number so paypal sees it as a new order.

Is there anything I can do to help ,prevent this?


Joomla: 3.10.x
JoomShopping: 4.18.9
PHP: 7.4
Website Url: www.speedcams.co.uk
 
07.07.2025 19:36
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 28007
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Aw: Double Orders going through when using PayPal

This is the norm.
What is the problem.?

See addon invoice.

 
07.07.2025 22:21
#3
JoomshoppingUK
Joomshopping forum user no avatar
Name: Nige
05.08.2021
Сообщения: 37
Quote
Aw: Double Orders going through when using PayPal

What do you mean by add on invoice? I have the duplicate invoice plugin installed. Should I remove this until PayPal sort the issue out?

I have noticed myself that I get errors from PayPal stating that my payment never went through?

I get fees from Paypal that I have to absorb.

 
08.07.2025 09:46
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 28007
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Aw: Double Orders going through when using PayPal

What PayPal do you have installed?

Install
https://www.webdesigner-profi.de/joomla-webdesign/shop/payments/paypal-advanced-checkout.html

 
09.07.2025 11:21
#5
JoomshoppingUK
Joomshopping forum user no avatar
Name: Nige
05.08.2021
Сообщения: 37
Quote
Aw: Double Orders going through when using PayPal

I have the std paypal - been using it for 4+ years now with no issues.

Not interested in upgrading as it was working fine until a few weeks ago.

Are there any settings in Joomshopping that could affect this?

I see there is a way to save info payment to log file- would this help try and figure out what is going on?

Also, will any of the 4 options on the paypal config page help?

I have the prevent double orders plugin - could this be forcing the system to create a new order number?

Thanks
Aw: Double Orders going through when using PayPal

 
09.07.2025 12:16
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 28007
Quote
Aw: Double Orders going through when using PayPal

1. Enable log.
Send me payment.log
Paymentdata.log

 


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