Paypal order "not finished"

28.02.2023 15:42
#1
Grevan
Joomshopping forum user no avatar
Name: Markus
13.01.2011
Posts: 21
Quote
Paypal order "not finished"

Hello,
I have this known issue that my paypal payments are getting throught to paypal but are marked a "not finished" in the joomshopping backend.

In the pm_paypal.php there should be already the latest 6 version of ssl, so that should not be the problem.


Joomla: 3.10.5
JoomShopping: 4.18.7
PHP: 8.0
Website Url: https://www.renn-reifen.de/

Last change: 28.02.2023 15:49
 
28.02.2023 20:18
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25857
Quote
Aw: Paypal order "not finished"

Log file?
https://www.joomshopping.com/forum/posts/7/4514.html?lang=en#1

 
01.03.2023 09:00
#3
Grevan
Joomshopping forum user no avatar
Name: Markus
13.01.2011
Posts: 21
Quote
Aw: Paypal order "not finished"

Log File:

2023-02-28 15:18:44 RES: VERIFIED
2023-02-28 15:28:22 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=10.70
invoice=6213
protection_eligibility=Eligible
payer_id=TJHAGMPU3CF5A
tax=0.00
payment_date=05:39:41 Feb 28, 2023 PST
payment_status=Completed
charset=windows-1252
first_name=Markus
mc_fee=0.66
notify_version=3.9
custom=6213
payer_status=verified
business=Info@Renn-Reifen.de
quantity=1
verify_sign=ATXM-5lApgRiqLDmYaJLWuXyuiVOAq7oy4raIXJf8qtUKkX4a.nT.zCJ
payer_email=info@graffiatura.de
txn_id=3J888078ST612150D
payment_type=instant
last_name=Kratzer
receiver_email=Info@Renn-Reifen.de
payment_fee=
shipping_discount=0.00
insurance_amount=0.00
receiver_id=JZ9FL8XFFAGNJ
txn_type=web_accept
item_name=Bestell-Nr 6222
discount=0.00
mc_currency=EUR
item_number=
residence_country=DE
handling_amount=0.00
shipping_method=Default
transaction_subject=
payment_gross=
ipn_track_id=f34824068e91c

--------------------------------
The payment.log is empty except this entry:

2023-02-28 15:07:07 #004 - Error payment method id. Order id 6215


Last change: 01.03.2023 09:08
 
01.03.2023 17:52
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25857
Quote
Aw: Paypal order "not finished"

6213 - status paid?

 
02.03.2023 13:34
#5
Grevan
Joomshopping forum user no avatar
Name: Markus
13.01.2011
Posts: 21
Quote
Aw: Paypal order "not finished"

Order was set to finished manually...

 
02.03.2023 15:41
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25857
Quote
Aw: Paypal order "not finished"

Correct answer from paypal
------------------
2023-02-28 15:28:22 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
invoice=6213
....
payment_status=Completed
-------------------------------------------
Order with id 6213 - status paid
-------------------------------------------

 
03.03.2023 13:29
#7
Grevan
Joomshopping forum user no avatar
Name: Markus
13.01.2011
Posts: 21
Quote
Aw: Paypal order "not finished"

I don't know what exactly you want to tell me but I'll start again ;)

Whenever someone is paying via PayPal, the money is sometimes transferred, sometimes not (which is weird by itself), but the transaction ALWAYS shows up like this in the backend (see screenshot).

As long as ist is in this "not finished" status, there is also no log in the paymentdata.log (at least I couldn't find this order). Once I click "Finish Bestellung", it's marked as finished, and probably appears in the log?

Would be nice to get this working again, since PayPal is the most used payment method...

Do you need any login details?
Aw: Paypal order "not finished"


Last change: 03.03.2023 13:30
 
03.03.2023 17:19
#8
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25857
Quote
Aw: Paypal order "not finished"

See log file

2023-02-28 15:28:22 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
invoice=6213
....
payment_status=Completed

---------------------------------------------------------------------------

If there is no data in the log file, Paypal did not send them. (Or your server block paypal request)

2. Use
https://www.webdesigner-profi.de/joomla-webdesign/shop/payments/paypal-advanced-checkout.html

 
06.03.2023 14:45
#9
Grevan
Joomshopping forum user no avatar
Name: Markus
13.01.2011
Posts: 21
Quote
Aw: Paypal order "not finished"

Hello,
we bought the additional PayPal plugin but it's still not working.

PayPal itself works fine but there seems to be an issue with the IPNs. The site is hosted by Strato and all siteguards and spamfilters are off. Also, it worked before with strato.

PayPal also sent this email today:

Überprüfen Sie Ihren Server, der die sofortigen Zahlungsbestätigungen (IPN) von PayPal verarbeitet. IPNs, die an die folgenden URL(s) gesendet werden, werden nicht empfangen:

https://renn-reifen.de/index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1

Wenn Sie diese URL nicht kennen, nutzen Sie möglicherweise einen Dienstleister, der IPN in Ihrem Namen verwendet. Bitte wenden Sie sich an Ihren Dienstleister mit den oben genannten Informationen. Wenn dieses Problem weiterhin besteht, kann es sein, dass IPNs für Ihr Konto deaktiviert sind.


The IPN-URL is also set correctly in Paypal.

Furthermore, we get this error message when finishing the checkout process via PayPal (see screenshot). Seems to be an database issue...
Aw: Paypal order "not finished"

 
06.03.2023 15:37
#10
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25857
Quote
Aw: Paypal order "not finished"

enable debug mode Joomla

error?

 


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