On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

There was a problem on some mobile devices and laptops. A problem has been confirmed on Apple iPhone 8. When placing an order on one of the smartphones in this series, the order confirmation page is blocked from moving to step 3: Shipping method, and inactive are displayed: "Select a country", "Select a correct billing address". As a result, the possibility to confirm the order is blocked. And you can’t choose a country and miss this moment, too. On another similar smartphone - the order goes through without problems. In the store settings and in the order options, the default country is "Ukraine". The question is whether it is possible to find out why on some smartphones of the same brand it is possible to place an order and there are no problems, while on others the order cannot be confirmed. How to fix it? Is it possible to delete the list of countries altogether and where is it done correctly?

error_page_confirm_checkout2.jpg

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Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Template not default / addon checkout template not defaut.
Not see problem (my test - not iPhone)

Addon Quick Checkout purchased?

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Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Yes, but a long time ago, a few years ago. And the problem is not just in iPhone 8. Everything works on another similar smartphone. But the problem has already arisen for two users who are not connected to each other. Perhaps some of the phone's application updates are interrupting, some settings? How can you decide that the order will be completed as a result?

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

1. Addon Quick Checkout purchased?

You don't have any purchases.

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

The creation was purchased from a development company several years ago. They made purchases and handed over the finished site. The problem is that it turned out that some mobile devices do not allow you to complete the order.

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Each addon is tied to a domain.
I don't see an order for your domain.

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

What are the suggestions for solving this problem?

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Your use original Addon quick checkout?
or the code has been changed?

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Unknown. Perhaps it was changed. There is no way to contact the developer to clarify.

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

We support extensions purchased from us without modified code.

1. Buy addon
https://www.webdesigner-profi.de/joomla-webdesign/shop/addons/quick-checkout.html
Domain: Your website

2. Send me ftp access
for check your code

If your code is heavily modified, you will need to order development through contact
https://www.webdesigner-profi.de/kontaktformular

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Approximately how much revision can cost (through contacts),

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

I'm only responsible for addons.

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

Thank you. I will do so.

Aw: On some devices, the transition in the order confirmation step 3 (Delivery method) is blocked.

There may be a problem with registered customers - they did not select a country during registration.
Or other addon configuration.

I will look at your settings after purchasing the addon.