Paypal order not finish

21.10.2019 10:49
#1
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 242
Quote
Paypal order not finish

We always have the problem that sometimes Paypal payments are canceled even though the customer has paid correctly
money also on paypal account but order is canceled

2019-10-20 18:57:31 url: /index.php?option=com_jshopping&controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
mc_gross=229.90
invoice=511
protection_eligibility=Eligible
address_status=confirmed
payer_id=DLGUCC66LHWB4
tax=0.00
address_street=Weißenburgstr. 38
payment_date=09:57:25 Oct 20, 2019 PDT
payment_status=Completed
charset=windows-1252
address_zip=46537
first_name=ulrike
mc_fee=8.17
address_country_code=DE
address_name=Rudi Matthäus
notify_version=3.9
custom=511
payer_status=verified
business=paypal@gwtirol.at
address_country=Germany
address_city=Dinslaken
quantity=1
verify_sign=A9GIZIXN5NK4D6qP3NvJP8OsYsFVAbHilZQLTFS79iJDkTjJPlAXYtaL
payer_email=xxxxxxxxxxx
txn_id=3MH324544S573033N
payment_type=instant
last_name=Matthäus
address_state=
receiver_email=xxxxxxxx
payment_fee=
shipping_discount=0.00
insurance_amount=0.00
receiver_id=M6BKXAUC497YJ
txn_type=web_accept
item_name=Bestell-Nr 44000511
discount=0.00
mc_currency=EUR
item_number=
residence_country=DE
shipping_method=Default
handling_amount=0.00
transaction_subject=
payment_gross=
ipn_track_id=ea205cf747886

2019-10-20 18:57:35 RES: VERIFIED
2019-10-20 18:57:47 url: /shop/checkout/step7?act=cancel&js_paymentclass=pm_paypal
Paypal order not finish


Joomla: 3.9.11
JoomShopping: 4.18.2
PHP: 7.2.19
 
21.10.2019 11:12
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 21228
Quote
Aw: Paypal order not finish

Client click Cancel (or click back)
2019-10-20 18:57:47 url: /shop/checkout/step7?act=cancel&js_paymentclass=pm_paypal

 
28.10.2019 09:40
#3
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 242
Quote
Aw: Paypal order not finish

client has completed the order with paypal. Money is on Paypal account?
but order is canceled?

 
28.10.2019 18:38
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 21228
Quote
Aw: Paypal order not finish

ok.

url cancel
/shop/checkout/step7?act=cancel&js_paymentclass=pm_paypal

Client or brouser client send to (cancel) /shop/checkout/step7?act=cancel&js_paymentclass=pm_paypal

contact to Paypal support.

 


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