problem with some paypal payments

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23.01.2017 15:56
#1
superpica
Joomshopping forum user no avatar
Name: Conti
22.10.2016
Posts: 34
Quote
problem with some paypal payments, order status updated to canceled

I wanted to report a problem I found on some payments through paypal.

Some times in fact the payment is successful and the money on the Paypal account are credited but immediately after the payment order status is updated to Canceled with relatively mail that comes to the customer thus creating some confusion and disorientation is for the customer who for us that we have to manage shipments

How can this error occurs and how to do to solve it?


Joomla: 3.6.5
JoomShopping: 4.15.1

Last change: 23.01.2017 15:57
 
24.01.2017 08:12
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20175
Quote
Aw: problem with some paypal payments

Configuration / shop function / Shop mode : developer

Options / logs

paymentdata.log ?
payment.log ?

 
25.01.2017 00:50
#3
superpica
Joomshopping forum user no avatar
Name: Conti
22.10.2016
Posts: 34
Quote
Aw: problem with some paypal payments

I modified the _jshop_normal voice to _jshop_developer and saw inside file paymentdata.log and payment.log information about the last order that was paid regularly through paypal but that resulted canceled in orders list

In the file paymentdata.log the order is as paid "payment_status=Completed"

In the file payment.log it is missing any reference to the order in question

 
25.01.2017 07:54
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20175
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Aw: problem with some paypal payments

1. send me log.
2. order number?

 
27.02.2017 20:17
#5
nhtim
Joomshopping forum user no avatar
Name: Tim
02.07.2014
Posts: 36
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Aw: problem with some paypal payments

I am having this exact same problem! Have your determined a fix for it? This seems to have happened after I recently updated to 4.16.0

 
27.02.2017 21:12
#6
admin
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Name: Admin
05.08.2010
Posts: 20175
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Aw: problem with some paypal payments

https://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/25/11727.html?lang=en#4

 
28.02.2017 10:01
#7
nhtim
Joomshopping forum user no avatar
Name: Tim
02.07.2014
Posts: 36
Quote
Aw: problem with some paypal payments

Your link is to this thread, but I do not see a fix. Do you want me to send you my log?

 
28.02.2017 13:34
#8
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20175
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Aw: problem with some paypal payments

Yes.

components\com_jshopping\log\ ...

 
28.02.2017 14:48
#9
nhtim
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Name: Tim
02.07.2014
Posts: 36
Quote
Aw: problem with some paypal payments

Private Message sent

 
07.03.2017 19:15
#10
superpica
Joomshopping forum user no avatar
Name: Conti
22.10.2016
Posts: 34
Quote
Aw: problem with some paypal payments

in the last few days I have had almost all regularly paid orders, but automatically deleted from system.
This problem unfortunately is increasingly common, and undoubtedly creates confusion with clients.
How is it possible?

 
07.03.2017 20:33
#11
superpica
Joomshopping forum user no avatar
Name: Conti
22.10.2016
Posts: 34
Quote
Aw: problem with some paypal payments

i sent private message with the part of file paymentdata.log

 
09.03.2017 12:11
#12
kreativ quadrat
Joomshopping forum user no avatar
Name: garry
25.11.2010
Posts: 208
Quote
Aw: problem with some paypal payments

same problem here since few days!!!
customer pay with paypal but status is open not payed!!!

We urgently need a fix

 
09.03.2017 13:38
#13
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20175
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Aw: problem with some paypal payments

paymentdata.log?


Strange - in many problems with paypal.
Contact to support paypal. (problem in return url / cancel url)


Last change: 09.03.2017 13:44
 
09.03.2017 15:17
#14
vandalay
Joomshopping forum user no avatar
Name: Sebastian
13.04.2015
Posts: 13
Quote
Aw: problem with some paypal payments

I had the same problem and noticed that paypal!!! had altered the IPN AND the return-URL.

https://www.yourdomain.com/index.php?option=com_jshopping&;controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1

See the ; between "?option=com_jshopping&" and "controller=checkout"

That has not been there and does not belong there in my understanding.

I´m still evaluating if this is the source of the problem but for the moment it looks good and every checkout so far went well.

The strange thing is that some checkouts went well even with the wrong ; in the url.

 
09.03.2017 15:18
#15
superpica
Joomshopping forum user no avatar
Name: Conti
22.10.2016
Posts: 34
Quote
Aw: problem with some paypal payments

The problem these days is occurring very often, whereas in the past happened occasionally.

At the time I wrote to PayPal to see if the problem could depend on any particular configuration, but honestly even answered me.

Since I see that is not happening only to me, I believe we must see if the problems are to be found elsewhere and fix everything

 
09.03.2017 15:57
#16
vandalay
Joomshopping forum user no avatar
Name: Sebastian
13.04.2015
Posts: 13
Quote
Aw: problem with some paypal payments

Thank you for your feedback. At least It´s good to know that I´m not alone. I´ve already opened a ticket at paypal and hope they will answer soon.

Let´s all keep us updated if anybody has any new information or feedback.

 
14.09.2018 09:41
#17
lunalounge
Joomshopping forum user no avatar
Name: luna
08.12.2014
Posts: 15
Quote
Aw: problem with some paypal payments

Hello,

Did you find any sollution?I am having the same broblem and the last few days there are many paypal payments with this problem..

 
14.09.2018 10:07
#18
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20175
Quote
Aw: problem with some paypal payments

Joomshopping version?
payment log?

https://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/25/11111.html?lang=en&start=20#36


Last change: 14.09.2018 10:08
 
14.09.2018 10:23
#19
lunalounge
Joomshopping forum user no avatar
Name: luna
08.12.2014
Posts: 15
Quote
Aw: problem with some paypal payments

In payment log i have nothing... I change the 151 line that you say in another post ( <input type='hidden' name='rm' value='1'> ) but i still have the problem.. when i click the return button the order canceled..and still an email of cancellation sent to admin and client
My joomshopping version is Version 4.6.0

 
14.09.2018 11:12
#20
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20175
Quote
Aw: problem with some paypal payments

1. enable log
Configuration / general

Save info to Logfile : Y
Save info Payment to Logfile: Y

2. create order

see log

-------------------
Cancel after paid ->
fixed:
<input type='hidden' name='rm' value='1'>


Last change: 14.09.2018 11:12
 
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