23.01.2017 15:56
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superpica
Name: Conti
22.10.2016
Posts: 34
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problem with some paypal payments, order status updated to canceled
I wanted to report a problem I found on some payments through paypal.
Some times in fact the payment is successful and the money on the Paypal account are credited but immediately after the payment order status is updated to Canceled with relatively mail that comes to the customer thus creating some confusion and disorientation is for the customer who for us that we have to manage shipments
How can this error occurs and how to do to solve it?
Joomla: 3.6.5 JoomShopping: 4.15.1
Last change: 23.01.2017 15:57
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24.01.2017 08:12
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
Configuration / shop function / Shop mode : developer
Options / logs
paymentdata.log ?
payment.log ?
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25.01.2017 00:50
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superpica
Name: Conti
22.10.2016
Posts: 34
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Aw: problem with some paypal payments
I modified the _jshop_normal voice to _jshop_developer and saw inside file paymentdata.log and payment.log information about the last order that was paid regularly through paypal but that resulted canceled in orders list
In the file paymentdata.log the order is as paid "payment_status=Completed"
In the file payment.log it is missing any reference to the order in question
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25.01.2017 07:54
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
1. send me log.
2. order number?
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27.02.2017 20:17
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nhtim
Name: Tim
02.07.2014
Posts: 39
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Aw: problem with some paypal payments
I am having this exact same problem! Have your determined a fix for it? This seems to have happened after I recently updated to 4.16.0
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27.02.2017 21:12
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
https://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/25/11727.html?lang=en#4
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28.02.2017 10:01
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nhtim
Name: Tim
02.07.2014
Posts: 39
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Aw: problem with some paypal payments
Your link is to this thread, but I do not see a fix. Do you want me to send you my log?
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28.02.2017 13:34
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
Yes.
components\com_jshopping\log\ ...
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28.02.2017 14:48
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nhtim
Name: Tim
02.07.2014
Posts: 39
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Aw: problem with some paypal payments
Private Message sent
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07.03.2017 19:15
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superpica
Name: Conti
22.10.2016
Posts: 34
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Aw: problem with some paypal payments
in the last few days I have had almost all regularly paid orders, but automatically deleted from system.
This problem unfortunately is increasingly common, and undoubtedly creates confusion with clients.
How is it possible?
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07.03.2017 20:33
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superpica
Name: Conti
22.10.2016
Posts: 34
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Aw: problem with some paypal payments
i sent private message with the part of file paymentdata.log
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09.03.2017 12:11
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kreativ quadrat
Name: garry
25.11.2010
Posts: 325
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Aw: problem with some paypal payments
same problem here since few days!!!
customer pay with paypal but status is open not payed!!!
We urgently need a fix
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09.03.2017 13:38
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
paymentdata.log?
Strange - in many problems with paypal.
Contact to support paypal. (problem in return url / cancel url)
Last change: 09.03.2017 13:44
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09.03.2017 15:17
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vandalay
Name: Sebastian
13.04.2015
Posts: 14
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Aw: problem with some paypal payments
I had the same problem and noticed that paypal!!! had altered the IPN AND the return-URL.
https://www.yourdomain.com/index.php?option=com_jshopping&;controller=checkout&task=step7&act=notify&js_paymentclass=pm_paypal&no_lang=1
See the ; between "?option=com_jshopping&" and "controller=checkout"
That has not been there and does not belong there in my understanding.
I´m still evaluating if this is the source of the problem but for the moment it looks good and every checkout so far went well.
The strange thing is that some checkouts went well even with the wrong ; in the url.
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09.03.2017 15:18
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superpica
Name: Conti
22.10.2016
Posts: 34
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Aw: problem with some paypal payments
The problem these days is occurring very often, whereas in the past happened occasionally.
At the time I wrote to PayPal to see if the problem could depend on any particular configuration, but honestly even answered me.
Since I see that is not happening only to me, I believe we must see if the problems are to be found elsewhere and fix everything
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09.03.2017 15:57
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vandalay
Name: Sebastian
13.04.2015
Posts: 14
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Aw: problem with some paypal payments
Thank you for your feedback. At least It´s good to know that I´m not alone. I´ve already opened a ticket at paypal and hope they will answer soon.
Let´s all keep us updated if anybody has any new information or feedback.
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14.09.2018 09:41
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lunalounge
Name: luna
08.12.2014
Posts: 15
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Aw: problem with some paypal payments
Hello,
Did you find any sollution?I am having the same broblem and the last few days there are many paypal payments with this problem..
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14.09.2018 10:07
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
Joomshopping version?
payment log?
https://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/25/11111.html?lang=en&start=20#36
Last change: 14.09.2018 10:08
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14.09.2018 10:23
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lunalounge
Name: luna
08.12.2014
Posts: 15
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Aw: problem with some paypal payments
In payment log i have nothing... I change the 151 line that you say in another post ( <input type='hidden' name='rm' value='1'> ) but i still have the problem.. when i click the return button the order canceled..and still an email of cancellation sent to admin and client
My joomshopping version is Version 4.6.0
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14.09.2018 11:12
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25853
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Aw: problem with some paypal payments
1. enable log
Configuration / general
Save info to Logfile : Y
Save info Payment to Logfile: Y
2. create order
see log
-------------------
Cancel after paid ->
fixed:
<input type='hidden' name='rm' value='1'>
Last change: 14.09.2018 11:12
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