PayPal Order not finished

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11.07.2016 05:32
#1
jkommnick
User jkommnick
Name: Jens
11.07.2016
Posts: 2
Quote
PayPal Order not finished

Hi there,

even though the subject is not new in this forum, I ask the question again, as may be I might have different log files etc., which might suggest different approaches to the problem.

My shop works perfectly, as long as customers pay via advance payment. But when customers order via PayPal, I do receive the confirmation mail from PayPal alright, but no confirmation mail from Joomshopping (neither does the customer receive a confirmation mail about his/her purchase). Under "orders" this purchase is listed as "not finished", the status is "open" and under "update" is a "Finish order" link. Only after I manually click that link, only seconds later both admin and customer get their confirmation mails. Is there any way to solve this problem?

My Joomla Version is 3.5.1, Joomshopping Version is 4.14.2 and this is an entry in my payment data.log

2016-07-11 05:05:56 url: /joomla3/index.php/en/shop/checkout/step7?act=return&js_paymentclass=pm_paypal&token=5XH01160KP832854X
txn_id=3L1662404P3582840
mc_currency=EUR
mc_fee=0.67
mc_gross=17.00
protection_eligibility=ELIGIBLE
payment_date=2016-07-11T03:05:48Z
payment_fee=0.67
payment_gross=17.00
payment_status=completed
payment_type=INSTANT_TRANSFER
business=xyz
receiver_id=xyz
payer_email=xyz@t-online.de
payer_id=xyz
payer_status=VERIFIED
first_name=xyz
last_name= xyz
address_name= xyz
address_street= xyz
address_city= xyz
address_country_code=DE
address_zip=11111
residence_country=DE
item_name=Order number 00000076
quantity=1
handling_amount=0.00
tax=0.00
custom=12
invoice=12
charset=undefined

My payment.log and my error.log are both empty.

Important PayPal config info is:
Verify data after RETURN: No
Overriding Addresses: Yes (changing it to "No" didn't make any difference)
Notify url SEF: No (changing it to "Yes" didn't make any difference)
SSL version: TLSv1_2

Thank you so much for your assistance,

Jens


Joomla: 3.5.1
JoomShopping: 4.14.2
PHP: 5.5
Website Url: www.iontach.de/joomla3
 
12.07.2016 08:32
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

/joomla3/index.php/en/shop/checkout/step7?act=notify&js_paymentclass=pm_paypal
?

 
12.07.2016 09:13
#3
Stickdealer
User Stickdealer
Name: Bjoern
05.10.2011
Posts: 646
Quote
Aw: PayPal Order not finished

jkommnick - 11.07.2016 05:32
Hi there,

even though the subject is not new in this forum, I ask the question again, as may be I might have different log files etc., which might suggest different approaches to the problem.

My shop works perfectly, as long as customers pay via advance payment. But when customers order via PayPal, I do receive the confirmation mail from PayPal alright, but no confirmation mail from Joomshopping (neither does the customer receive a confirmation mail about his/her purchase). Under "orders" this purchase is listed as "not finished", the status is "open" and under "update" is a "Finish order" link. Only after I manually click that link, only seconds later both admin and customer get their confirmation mails. Is there any way to solve this problem?

My Joomla Version is 3.5.1, Joomshopping Version is 4.14.2 and this is an entry in my payment data.log

2016-07-11 05:05:56 url: /joomla3/index.php/en/shop/checkout/step7?act=return&js_paymentclass=pm_paypal&token=5XH01160KP832854X
txn_id=3L1662404P3582840
mc_currency=EUR
mc_fee=0.67
mc_gross=17.00
protection_eligibility=ELIGIBLE
payment_date=2016-07-11T03:05:48Z
payment_fee=0.67
payment_gross=17.00
payment_status=completed
payment_type=INSTANT_TRANSFER
business=xyz
receiver_id=xyz
payer_email=xyz@t-online.de
payer_id=xyz
payer_status=VERIFIED
first_name=xyz
last_name= xyz
address_name= xyz
address_street= xyz
address_city= xyz
address_country_code=DE
address_zip=11111
residence_country=DE
item_name=Order number 00000076
quantity=1
handling_amount=0.00
tax=0.00
custom=12
invoice=12
charset=undefined

My payment.log and my error.log are both empty.

Important PayPal config info is:
Verify data after RETURN: No
Overriding Addresses: Yes (changing it to "No" didn't make any difference)
Notify url SEF: No (changing it to "Yes" didn't make any difference)
SSL version: TLSv1_2

Thank you so much for your assistance,

Jens



https://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/12/876.html?lang=de#15

 
12.07.2016 19:17
#4
Bilmar
Joomshopping forum user no avatar
Name: Mark
23.05.2016
Posts: 124
Quote
Aw: PayPal Order not finished

This may help:

https://www.webdesigner-profi.de/joomla-webdesign/joomla-shop/forum/posts/25/11071.html?lang=en

 
14.07.2016 17:06
#5
jkommnick
User jkommnick
Name: Jens
11.07.2016
Posts: 2
Quote
Aw: PayPal Order not finished

Thank you so much for your assistance!

@ webdesigner : Unfortunately I don't know what you mean by your unexplained comment "/joomla3/index.php/en/shop/checkout/step7?act=notify&js_paymentclass=pm_paypal
?"

@ Stickdealer : Yes, thanks to that post, that you refer to, things seem to work. :)

Thanks again for everybody, best wishes,

Jens

 
28.06.2018 17:58
#6
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Hi there,

I seem to be having the same issue here. However when changing the settings as recommended I can not get it to work.

I get the PayPal notification of payment, however no website confirmation and the order is seen as not finished, I have to manually change it to finished.

Please can anyone help.

Thank you in advance.


Joomla: Joomla! 3.8.10
JoomShopping: Version 4.10.4
PHP: 7.0.30
MySQL: MySQLi
Website Url: https://908ltd.co.uk/
 
28.06.2018 21:36
#7
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

Update joomshopping .

or
change code
components\com_jshopping\payments\pm_paypal/pm_paypal.php

curl_setopt($ch, CURLOPT_SSLVERSION, 4);
change to
curl_setopt($ch, CURLOPT_SSLVERSION, 6);

 
29.06.2018 15:07
#8
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Thank you, i have changed that coding so hopefully that works now!

 
11.09.2018 17:54
#9
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Hi there,

I have just started getting this issue again in that the payment goes through fine but the order is 'not finished' in the back end of my website. Please can you advise how we can get round this issue again?

Thank you in advance.


Joomla: Joomla 3.8.12
JoomShopping: 4.10.4
PHP: 7.0.31
Website Url: www.908ltd.co.uk
 
11.09.2018 20:38
#10
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

issue again?
after?

paymentdata.log?

 
12.09.2018 10:34
#11
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Please see the messages I sent above:

"I seem to be having the same issue here. However when changing the settings as recommended I can not get it to work.

I get the PayPal notification of payment, however no website confirmation and the order is seen as not finished, I have to manually change it to finished."

I was responded to with some coding to change and that worked temporarily but now the issue is happening again.

Soonest response is required.

Thank you


Joomla: Joomla 3.8.12
JoomShopping: Version 4.10.4
PHP: 7.0.31
Website Url: www.908ltd.co.uk
 
12.09.2018 10:41
#12
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

components\com_jshopping\log\paymentdata.log?

 
12.09.2018 10:50
#13
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

This is actually empty and is showing 0 bytes for the file size.

Hope this helps/.

 
12.09.2018 11:48
#14
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

Joomshopping / configuration / generel

Save info to Logfile : Y
Save info Payment to Logfile : Y

after create order (see log)

 
12.09.2018 12:16
#15
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Hi

Please see the attached image to show the settings I currently have in place on the paypal config of Joomshopping

Thanks in advance
Aw: PayPal Order not finished


Joomla: Joomla 3.8.12
JoomShopping: Version 4.15.1
PHP: 7.0.31
Website Url: www.908ltd.co.uk
 
12.09.2018 13:17
#16
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Hi

here is the log after test order

2018-09-12 06:09:07 url: /shop/checkout/step7?act=cancel&js_paymentclass=pm_paypal

Does this help

Please respond ASAP thanks


Joomla: Joomla 3.8.12
JoomShopping: Version 4.15.1
PHP: 7.0.31
Website Url: www.908ltd.co.uk
 
12.09.2018 13:45
#17
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

client click cancel (order do not paid)

 
12.09.2018 14:48
#18
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Hi

That was me testing an order but could not go through payment stage. I will send log file once a customer makes an order and send that.

Is there anything you can advise currently which I can change?

Thanks again


Joomla: Joomla 3.8.12
JoomShopping: Version 4.15.1
PHP: 7.0.31
Website Url: www.908ltd.co.uk
 
12.09.2018 15:32
#19
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 20406
Quote
Aw: PayPal Order not finished

Option / payment / paypal
Verify data after PayPal RETURN: N
SSL version:TLS 1.2

 
12.09.2018 15:32
#20
908ltd
Joomshopping forum user no avatar
Name: Luke
26.11.2015
Posts: 34
Quote
Aw: PayPal Order not finished

Hello

Someone has done a test order but nothing has changed in the file you expected it to.

I do need help on this.

 
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