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14.10.2024 15:17
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forty
Name: forty
10.07.2008
Posts: 61
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Universal CSV Export - 504 Gateway Time-out
Hi, we have update joomshopping and plugins to latest version and now export is problematic and gives 504 Gateway Time-out from server but also on Universal CSV Export admin "export" button
We use Joomla! 5.1.4 Stable and PHP 8.1.30
It is server related problem?
Joomla: Joomla! 5.1.4 JoomShopping: 5.5.1 PHP: 8.1.30 MySQL: 10.6.18-MariaDB-cll-lve Website Url: https://www.abc-mobile.gr/
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15.10.2024 08:04
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
Export by parts (lines): ?
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15.10.2024 11:29
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
The same error after 250 lines (Set 50 on admin)
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15.10.2024 11:51
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
for 50 - works?
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15.10.2024 13:01
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Works only for 250 lines total (5x50 lines) after displays 504 Gateway Time-out. Operation not completed!
Letzte Änderung: 15.10.2024 13:02
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15.10.2024 13:09
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
Try
Export by parts (lines): 10
--------------------------------------------
Problem in your server.
Letzte Änderung: 15.10.2024 13:11
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15.10.2024 13:23
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
I try 10 and after 330 rows (Export started, 330 rows saved) stucks and after some time again 504 Gateway Time-out
How this can be solved?? Because we use it for external website to import products from Joomshopping.
Plesk (nginx) - Scheduled Tasks
Also we did not have any problem before Joomshopping and Joomla latest updates.
Letzte Änderung: 15.10.2024 13:24
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15.10.2024 14:04
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
url?
admin login?
(privat msg.)
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16.10.2024 08:58
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
Problem in category
Xiaomi/Covers - Keypads - Buzzers - Earpiece/Xiaomi/Covers - Keypads - Buzzers - Earpiece/Xiaomi/Covers - Keypads - Buzzers - Earpiece/Xiaomi/Covers - Keypads - Buzzers - Earpiece/Xiaomi/Covers - Keypads - Buzzers - Earpiece/Sony (Ericsson)
You created a category where the subcategory is set incorrectly.
Use phpMyAdmin - search problem
table: jshopping_categories
see fields
category_id
category_parent_id
-----------------------------------------
Fixed export in
Universal CSV Export 4.2.2
Letzte Änderung: 16.10.2024 08:59
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17.10.2024 10:54
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Hi i did not create any category! The owner did :) I am helping them and the category structure confuses me.
So what is the problem with sub category to inform him not do it again.
You fixed problem or i must do something?
Thanks
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17.10.2024 12:10
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
1. Fixed export in
Universal CSV Export 4.2.2
2. Bug in category (not only for export)
category not displayed in shop
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17.10.2024 13:44
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
What is the bug i don't understand? I must inform them to not make this again
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17.10.2024 13:46
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Category not displayed because what? The name is incorrect?
Thank you for your help!
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17.10.2024 14:35
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
Need set correct parent category.
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17.10.2024 15:31
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Ok, Thanks
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24.04.2025 12:15
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Hi!
we have 2 url
https://www.abc-mobile.gr/index.php?option=com_jshopping&controller=importexport&task=start&setting_id=3&id=5&key=
https://www.abc-mobile.gr/index.php?option=com_jshopping&controller=importexport&task=start&setting_id=1&id=5&key=
i am not sure if it is working.
External website cannot recieve data from the urls above
Both are set on Schedule Tasks (PLESK) and if i RUN them result is
Task "https://www.abc-mobile.gr/index.php?option=com_jshopping&controller=importexport&task=start&setting_id=1&id=5&key=" successfully completed in 49 seconds, output:
Url 'https://www.abc-mobile.gr/index.php?option=com_jshopping&controller=importexport&task=start&setting_id=1&id=5&key=' fetched
Status: 200
What is the problem?
Thanks
Joomla: 5.3 JoomShopping: 5.6.1 PHP: 8.1.32 MySQL: 10.6.21 Website Url: https://www.abc-mobile.gr
Letzte Änderung: 24.04.2025 14:24
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24.04.2025 13:26
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
https://www.abc-mobile.gr/index.php?option=com_jshopping&controller=importexport&task=start&setting_id=1&id=5&key=- works
I don't see any problems.
Check if your file (xxx.csv) has been generated.
Status: 200 = > status ok
Letzte Änderung: 24.04.2025 14:24
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24.04.2025 13:55
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Yes i am sorry
They need a live url and they ask this below
Do you have the option to create a clone of the following url, where the file will not be exported?
Letzte Änderung: 24.04.2025 16:03
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24.04.2025 14:23
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 28151
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Aw: Universal CSV Export - 504 Gateway Time-out
Yes.
------------------------
Do not share secret information on the forum - it is available to everyone.
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24.04.2025 16:04
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forty
Name: forty
10.07.2008
Posts: 61
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Aw: Universal CSV Export - 504 Gateway Time-out
Yes i am sorry
Ok this is working for one website but in this case we are talking about they need a live url and they ask this below
We operate a custom system (not cms etc) in which we have to build this mechanism that you mention ourselves
Do you have the option to create a clone of the following url, where the file will not be exported?
https://www.axxxxx.gr/components/com_jshopping/files/importexport/unicsvexport/xxxxx.xlsx
Letzte Änderung: 24.04.2025 17:03
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