TAX is not charged when ordering. (Customer outside the EU - address within the EU)

12.09.2024 10:18
#1
nordlander
Joomshopping forum user no avatar
Name: Kai
10.11.2019
Сообщения: 41
Quote
TAX is not charged when ordering. (Customer outside the EU - address within the EU)

Hello!
I have the following TAX problem and don't know if it's a mistake or a wrong configuration.
If a customer orders from outside the EU - but specifies a delivery address in the EU (because he wants to go on holiday, for example) then the shop does NOT charge sales tax.
How can this be fixed?


Joomla: 4.4.2
JoomShopping: 5.3.1
PHP: PHP 8.2.15
MySQL: MySQLi 5.7.42
Website Url: nordland-electronics.de
 
12.09.2024 11:27
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 28287
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Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

Configuration tax?

Options / Taxes
Extended rule tax

 
12.09.2024 12:44
#3
nordlander
Joomshopping forum user no avatar
Name: Kai
10.11.2019
Сообщения: 41
Quote
Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

I have 3 Positions:
1 Normal (19.00 %) for Germany 19% / EU 19% / EU with TAX-ID 0%
2 Normal (19%) (19.00 %) (no Ext Rules) / Not in use and cannot delete
3 Steuerfrei (0.00 %) Outside the EU / Ext Rules for USA, Australia etc.

Hm, Ext. Rules for #3 Steuerfrei was pointed to 1 Normal which is probably false. I just changed it to 3 Steuerfrei
Also I added Ext Rules EU states to 19% / TAX-ID 0%

So maybe this was the problem??
I will see!
Update: Checked - but doesnt work! :-(


Последнее изменение: 12.09.2024 13:01
 
12.09.2024 13:03
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 28287
Quote
Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

Need create 1 Tax
and
3 Extended rule

https://www.joomshopping.com/forum/posts/7/4431.html?lang=en


Последнее изменение: 12.09.2024 13:04
 
12.09.2024 13:36
#5
nordlander
Joomshopping forum user no avatar
Name: Kai
10.11.2019
Сообщения: 41
Quote
Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

Yes - I reduced to one TAX "Normal" (19%) and 3 Ext Rules as you showed me.
See picture!
Also rechecked the TAX settings on my products

When I am testing: Order from eg. Canada (0% Tax) but will send to Belgium (19%) instead the 19% Tax is missing.

I assume the Tax is selected from the Order-Address not from the Delivery-address?!?
Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

 
12.09.2024 14:28
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Сообщения: 28287
Quote
Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

configuration / Other config
Tax on delivery address

 
12.09.2024 16:42
#7
nordlander
Joomshopping forum user no avatar
Name: Kai
10.11.2019
Сообщения: 41
Quote
Aw: TAX is not charged when ordering. (Customer outside the EU - address within the EU)

Thank you!
That was the solution!!!

 


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