Registered users can not place an order

13.01.2023 16:33
#1
koch.sebastian
Joomshopping forum user no avatar
Name: Sebastian
02.01.2023
Posts: 6
Quote
Registered users can not place an order

Hi, when I want to place an order as a registered user, I am redirected to the login after clicking on checkout and can only log out (see screenshot) and not place the order. What could be the reason for this?
Registered users can not place an order


Joomla: 4.2.6
JoomShopping: 5.1.2
PHP: 8.1
Website Url: fliesenfachwerkzeuge.de
 
13.01.2023 16:43
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25920
Quote
Aw: Registered users can not place an order

test login?

 
13.01.2023 16:49
#3
koch.sebastian
Joomshopping forum user no avatar
Name: Sebastian
02.01.2023
Posts: 6
Quote
Aw: Registered users can not place an order

I have sent you privately

 
13.01.2023 20:17
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25920
Quote
Aw: Registered users can not place an order

Big problem in Your website Session.
1 page 1 session
2 page 2 sesssion
------------------------
1 page user logined
2 page user not logined
-------------------------------------
Problem in your joomla or other component or other plugin.
-------------------------------------
Try change configuration Session.
Session Handler ... file / database.
Try disable all not standart plugins.
-----------------------------------------------
or
Try install clear joomla
to test folder your server.
and install clear joomshopping.

 
13.01.2023 20:24
#5
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25920
Quote
Aw: Registered users can not place an order

Problem in plugin
CookieHint and Consent
after disable works.

1. disable plugin
2. Clear all cookie.


Last change: 13.01.2023 20:25
 
15.01.2023 12:47
#6
koch.sebastian
Joomshopping forum user no avatar
Name: Sebastian
02.01.2023
Posts: 6
Quote
Aw: Registered users can not place an order

Thanks for the info. In addition, a module was also faulty which also led to the error. Anyway, in any case, it works again. Thank you :)

 


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