Sometimes a payment is automatically canceled by the shop, THOUGH the PayPal transaction went smoothly. Elsewhere on this forum I followed the PayPal settings (see my settings below) and tried different ones. But didn't work. It seems to me that if the PayPal response takes longer, the shop then sets the status to "canceled" and unfortunately also informs the customer of this. Unfortunately, this is very annoying, because I always have to reassure the customer that everything is fine.
To ask:
1. Can I set the PayPal timeout? If yes, where?
2. Can you turn off automatic canceling? If yes, where?
Example of the mail:
Hi Name,
the Status of your Order No. 00000000 has been changed New Status is: Cancelled Order details: https://"website"/component/jshopping/user/order.html?order_id=0000&Itemid=0
PayPal Config:
Order Status for failed transactions : "Abgebrochen" *
Verify data after RETURN : NO
Return method GET : YES
Overriding Addresses : YES
Notify url SEF : NO
*I have no problems to notify my customer by myself if a transaktion failed!
Please help!!
Joomla: 3.10.6
JoomShopping: 4.18.7
PHP: 7.4.28
MySQL: 5.5.60-0+deb7u1-log
Website Url: nordland-electronics.de
JoomShopping: 4.18.7
PHP: 7.4.28
MySQL: 5.5.60-0+deb7u1-log
Website Url: nordland-electronics.de