Duplicating orders when user back

06.07.2018 13:46
#1
ISVmaster
Joomshopping forum user no avatar
Name: Alexander
14.10.2013
Posts: 13
Quote
Duplicating orders when user back

Hello,

Situation: the user moves from the basket to the payment, and then returns, for example, if the payment is not successful. In this case, another order is created (although this is the same order). As a result, with several payment attempts, several duplicates are created.
Can we somehow avoid this situation?

Thank you


Joomla: 3.8.10
JoomShopping: 4.17.0
 
06.07.2018 14:10
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 21674
Quote
Aw: Duplicating orders when user back

1, 2 -not finished.
3 - finished & paid.

 
08.07.2018 10:52
#3
ISVmaster
Joomshopping forum user no avatar
Name: Alexander
14.10.2013
Posts: 13
Quote
Aw: Duplicating orders when user back

I don't understand, you mean configuration the steps of the order? Explain, please.

 
09.07.2018 10:15
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 21674
Quote
Aw: Duplicating orders when user back

ISVmaster - 06.07.2018 13:46
Hello,

Situation: the user moves from the basket to the payment, and then returns, for example, if the payment is not successful. In this case, another order is created (although this is the same order). As a result, with several payment attempts, several duplicates are created.
Can we somehow avoid this situation?

Thank you


All order paid? status CREATED?
Screenshot?

 
09.07.2018 16:38
#5
ISVmaster
Joomshopping forum user no avatar
Name: Alexander
14.10.2013
Posts: 13
Quote
Aw: Duplicating orders when user back

webdesigner - 09.07.2018 10:15

All order paid? status CREATED?
Screenshot?


No, only one successfully paid (last)
Status usally "Pending"
Added screenshot
Aw: Duplicating orders when user back

 
09.07.2018 19:01
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 21674
Quote
Aw: Duplicating orders when user back

All ok.
2 order not finished.
So it is envisaged. (Not bug)
There is no possibility to change.

 


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