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06.07.2018 13:46
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ISVmaster
Name: Alexander
14.10.2013
Posts: 13
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Hello, Situation: the user moves from the basket to the payment, and then returns, for example, if the payment is not successful. In this case, another order is created (although this is the same order). As a result, with several payment attempts, several duplicates are created. Can we somehow avoid this situation? Thank you
Joomla: 3.8.10
JoomShopping: 4.17.0 |
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06.07.2018 14:10
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admin
(Support Team) 
Name: Admin
05.08.2010
Posts: 25934
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1, 2 -not finished. 3 - finished & paid. |
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08.07.2018 10:52
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ISVmaster
Name: Alexander
14.10.2013
Posts: 13
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I don't understand, you mean configuration the steps of the order? Explain, please. |
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09.07.2018 10:15
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25934
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ISVmaster - 06.07.2018 13:46 Hello, Situation: the user moves from the basket to the payment, and then returns, for example, if the payment is not successful. In this case, another order is created (although this is the same order). As a result, with several payment attempts, several duplicates are created. Can we somehow avoid this situation? Thank you All order paid? status CREATED? Screenshot? |
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09.07.2018 16:38
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ISVmaster
Name: Alexander
14.10.2013
Posts: 13
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webdesigner - 09.07.2018 10:15 All order paid? status CREATED? Screenshot? No, only one successfully paid (last) Status usally "Pending" Added screenshot  |
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09.07.2018 19:01
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admin
(Support Team)
Name: Admin
05.08.2010
Posts: 25934
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All ok. 2 order not finished. So it is envisaged. (Not bug) There is no possibility to change. |
