Order confirmation emails not working

04.01.2018 12:22
#1
iveta.moldavchuk@gmail.com
Joomshopping forum user no avatar
Name: Iveta
14.05.2017
Posts: 6
Quote
Order confirmation emails not working

Hello,

My website uses Joomshopping and from an unknown reason, the automated order confirmation emails that were sent to customers and me after placing the order are no longer sent. It worked in December and stopped working in January.
I'm not aware of any update or configuration change that might have caused this. Any ideas please?
The email address itself does work.

Thanks,
Iveta


Joomla: 3.8.0
JoomShopping: 4.16.3
PHP: 7.0.23
Website Url: www.verakeilova.cz
 
05.01.2018 08:38
#2
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25852
Quote
Aw: Order confirmation emails not working

Configuration / checkout

PDF invoice to the customer
PDF invoice to the admin
Send invoice manually
???

 
05.01.2018 20:56
#3
iveta.moldavchuk@gmail.com
Joomshopping forum user no avatar
Name: Iveta
14.05.2017
Posts: 6
Quote
Aw: Order confirmation emails not working

Yes, this is all configured properly. It's not the PDFs that are not working, it's simply the emails that should be sent to both the customer and the admin that stopped working.
I'm really clueless what might have gone wrong and will truly appreciate your help.

Thanks,
Iveta

 
06.01.2018 00:23
#4
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25852
Quote
Aw: Order confirmation emails not working

Joomla mail configuration?
mail from = shop admin mail?

 
08.01.2018 21:27
#5
iveta.moldavchuk@gmail.com
Joomshopping forum user no avatar
Name: Iveta
14.05.2017
Posts: 6
Quote
Aw: Order confirmation emails not working

Yes, this is set up correctly.

 
08.01.2018 21:31
#6
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25852
Quote
Aw: Order confirmation emails not working

try change mail from
or shop admin mail

 
09.01.2018 08:22
#7
iveta.moldavchuk@gmail.com
Joomshopping forum user no avatar
Name: Iveta
14.05.2017
Posts: 6
Quote
Aw: Order confirmation emails not working

I tried to change it. It did not help.

 
09.01.2018 09:57
#8
admin
(Support Team)
User admin
Name: Admin
05.08.2010
Posts: 25852
Quote
Aw: Order confirmation emails not working

try use gmail

 


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